FAQ

Please visit HERE for our full returns policy. To return an item for exchange or refund please contact the returns department to obtain a returns ID number* on:

Unfortunately once an order has been placed we are unable to make any amendments or additions to the items on it.

Your order will be automatically be processed and sent for despatch.
Upon delivery, if any items are unsuitable, please follow the returns instructions in our returns section.

There are a number of reasons why we cancel an order or part of an order. The most common reason is because the billing address details provided by the customer do not match the details that the customer’s bank has on record for them. Please make sure that the billing address you provide is the address that the card is registered to. On occasion items which are bulky or longer than 2.1 metres may not be able to be shipped to all addresses. In the event that it is not possible to arrange shipping of an item we will refund the value of items not shipped.

If you feel an item is faulty contact us to request a returns number on:

As soon as we receive your item back it will be inspected and if a genuine fault is found we will action a refund or exchange.

The most common reason for this is because the courier attempted delivery and was unable to obtain a signature for delivery.

We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item.

When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us. If you cannot remember your password, simply select the I Forgot my Password option on the sign-in page, enter your account email address and submit. A temporary password will be emailed to you. You may change your account details at any time by signing in to My Account.

If you have received incorrect item/s please contact us stating your name and order number the incorrect item was delivered using on:

Sometimes your goods will be delivered on different dates, so first of all, check your delivery note or dispatch emails to see if any of your items will be arriving separately. You will not be charged any additional postage costs. If there is a 0 in the despatch quantity column on your invoice this means that unfortunately we did not have the stock of the item to send to you. If the delivery note says an item should be in your parcel but it isn't, please contact us letting us know which item(s) you believe are missing via:

We will then investigate the missing items and contact you with the outcome.