FAQ

Got a question? Here are answers to everyday questions. If you need more help, send us an email.

Can I order by email, phone or website?
No, orders must be placed in our shops. 

What is your phone number?
At this time, we can not take phone calls. All enquiries should be sent by email & will be responded to quickly. When we resume phone service the number will be 01-6282931


Are you open again?
Yes, Visit our shops, we are open Monday to Saturday. Check our up-to-date Opening Hours on our website.

How do I get the best prices?
Everyone gets our famous best prices. We show our prices here on our website
If you are buying in bulk we have quantity prices, these are also shown on the website. 

Is an item in stock?
Our website shows the live stock figures for each item in both branches. It's updated during the day. 

I don't see the item I want on the website
We try to display every item we have on the website. Sometimes it's called a different name. If you can't find it, you could visit our shops.

What about delivery, where and when?
Delivery slots and areas are very limited at this time. Lead time is usually 5-7 working days.
We recommend collection if possible. We recommend www.GoCar.ie who provide low-cost van rental. 

See the delivery information page for more info.
 
Do you offer a timber cutting service?
No. We have a power point in the yard for your own power saw or bring a handsaw.

How Do I Return An Item?
Please visit HERE for our full returns policy. To return an item for exchange or refund please contact us.

Can I Make Changes To My Order?
Unfortunately once an order has been placed we are unable to make any amendments or additions to the items on it. Your order will be automatically be processed and sent for despatch.
Upon delivery, if any items are unsuitable, please follow the returns instructions in our returns section.

I Cannot Log Into My Account
When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us. If you cannot remember your password, simply select the I Forgot my Password option on the sign-in page, enter your account email address and submit. A temporary password will be emailed to you. You may change your account details at any time by signing in to My Account.

I Have Received The Wrong Item(s)?
If you have received incorrect item/s please contact us stating your name and order number of the incorrect item.